Consulting Proposal
Your AI
Operations Team
One consultant. An entire AI-powered workforce. Every department transformed.
Prepared for: Parkwood Master Builder
Prepared by: Eric Wick
Date: April 2026
The Challenge
Growing Companies Hit a Ceiling
Parkwood Master Builder has built an incredible reputation over 37 years. But as operations scale across 11+ active communities, the pain points multiply:
📈
Tribal Knowledge Risk
Critical processes live in people's heads. When someone leaves, that knowledge walks out the door.
🔄
Repetitive Department Issues
The same problems keep surfacing across departments because there's no system to capture and prevent them.
⏲
Manual Bottlenecks
VP-level people spending time on IT tickets and operational firefighting instead of strategic growth.
🚧
Disconnected Systems
ERP, CRM, estimating, purchasing, warranty, and documents operate as separate islands.
The solution isn't hiring more people. It's building intelligent systems that work alongside your existing team — 24 hours a day, 7 days a week.
The Solution
You're Not Hiring One Person.
You're Hiring a Team.
When you bring me on, you get an AI operations team that would cost $200K+ in salaries if you hired humans for the same roles. Each AI agent is purpose-built for a specific function and works around the clock.
Eric Wick
AI Operations Architect
🤖
Knowledge Brain
Captures company expertise into a searchable AI system. Employees ask questions, get instant answers.
AI Agent
🎯
Ticket & Triage
Receives issues from any department, categorizes them, routes to the right person or solves automatically.
AI Agent
⚙
Process Automator
Identifies recurring bottlenecks and builds automated workflows to eliminate them permanently.
AI Agent
💻
IT Operations
Monitors infrastructure, handles common IT issues, escalates critical problems to the right people.
AI Agent
75%
Cost Savings vs Hiring
Coverage
Every Department. One System.
The AI team integrates across all departments, learning from each one and connecting them into a unified operations brain.
🏢 Sales & CRM
- Lead tracking & follow-ups
- Pipeline visibility
- Automated client communications
- Show home appointment scheduling
📑 Estimating
- Specification document processing
- Cost calculation assistance
- Historical pricing analysis
- Change order tracking
📦 Purchasing
- Supplier communication automation
- Order tracking & status updates
- Price comparison analysis
- Inventory alerts
🏗 Construction
- Schedule coordination
- Trade contractor management
- Progress documentation
- Inspection checklist automation
🛠 Warranty
- Claim intake & categorization
- Automatic trade assignment
- Status updates to homeowners
- Pattern analysis & prevention
💼 Operations & IT
- System monitoring & alerting
- Employee tech support
- Document management
- Security & access control
As we solve problems in one department, the learnings automatically improve processes across all departments. The system gets smarter over time.
The Process
How We Work Together
A partnership model designed for results, not hours logged.
- Assess — On-site days: walk each department, identify pain points, talk to the people doing the work
- Prioritize — Together with leadership, rank issues by impact. Fix what matters most first.
- Build — Off-site: develop AI systems and automations. Deep focused work without interruptions.
- Deploy — On-site: roll out solutions, train staff, gather feedback. Iterate until it's right.
- Scale — Each solved problem becomes a template. Apply learnings across departments.
Security First
Your Data Stays Your Data
Enterprise-grade security architecture ensures all company information remains protected and contained within your systems.
🔒
Private Cloud Deployment
All AI systems run on your infrastructure or a dedicated private cloud. No shared servers, no public APIs touching sensitive data.
👤
Role-Based Access Control
Every employee sees only what they need. Department-level permissions with full audit trails.
🔐
End-to-End Encryption
All data encrypted at rest and in transit. Industry-standard AES-256 encryption throughout.
📋
Complete Audit Logging
Every action logged. Full traceability for compliance, investigations, and accountability.
The Investment
One Team. A Fraction of the Cost.
Compare the cost of traditional hiring versus an AI-powered operations team.
| Role |
Traditional Hire |
AI Operations Team |
| IT Support Specialist |
$55,000 – $70,000/yr |
$12,000/mo
($144,000/yr)
All roles covered
|
| Business Systems Analyst |
$65,000 – $85,000/yr |
| Process Improvement Specialist |
$70,000 – $90,000/yr |
| Knowledge Management Coordinator |
$50,000 – $65,000/yr |
| Total Traditional Cost |
$240,000 – $310,000/yr
+ benefits, training, turnover |
Save $100K–$165K/yr |
You're not paying for a person sitting at a desk. You're paying for systems that run 24/7, never call in sick, never quit, and get smarter every month.
Roadmap
90-Day Transformation
A phased approach that delivers measurable results starting in the first month.
Month 1 — Foundation
Assess, Map, Quick Wins
Full department audit. Map all processes and pain points. Deploy the ticket system and knowledge capture framework. Deliver 3–5 quick automation wins to build momentum.
Month 2 — Build
Core Systems Online
AI Knowledge Brain live and learning. Process automation deployed for highest-impact departments. IT monitoring and support system operational. Staff trained on new tools.
Month 3 — Scale
Department-Wide Integration
Cross-department workflows connected. Security architecture hardened. Performance dashboards for leadership. System self-improving from usage patterns.
Month 4+ — Evolve
Continuous Improvement
New AI capabilities added as needs emerge. Advanced analytics and forecasting. The system grows with the company, handling increasing complexity without increasing headcount.
Engagement Model
How I Operate
📍
On-Site: 2–3 Days/Week
Tuesday through Thursday. Strategy sessions with leadership, department walkthroughs, solution demos, staff training, and IT support.
💻
Remote: Deep Build Work
System development, AI training, automation building. This is where the heavy technical work happens — in a focused, distraction-free environment.
💡
Outcome-Based Delivery
You don't pay for hours at a desk. You pay for working systems deployed, problems eliminated, and departments transformed.
🤝
VP Partnership
Working directly alongside the VP of Operations to identify, prioritize, and solve the highest-impact problems first. A true strategic partnership.
Engagement Summary
Monthly Investment
$12,000
Engagement Type
Consulting Retainer
On-Site Presence
2–3 Days / Week
Equivalent Hiring Cost
$240K–$310K/yr
First Results
Within 30 Days
AI Agents Deployed
4+ Purpose-Built Agents